D’Wellington Healthcare, partners with facilities to implement CAHPS (Consumer Assessment of Healthcare Providers and Systems) and NCQA (National Committee for Quality Assurance) metrics and processes. By analyzing member and provider survey feedback, the team identifies key areas where the organization needs to focus and improve which may include communication & training, provider office mentorship, coding optimization, and more proactive follow-up procedures.

D’Wellington Thoughts

At D’Wellington Healthcare, we believe that improving member experience requires a strategic approach that focus on communication, engagement, quality, and data- integrity that drives a more integrated decision-making journey. By leveraging our expertise in CAHPS/NCQA, data analytics, visualization of data, health equity, and population health we help healthcare organizations create systems that provide member satisfaction.

With accurate data insights, organizations can make informed decisions that directly enhance member experience and quality of care results.

Ensuring Healthcare Access Through Health Equity Initiatives

Healthcare should be accessible to everyone, regardless of background, location, or income level. Even when access is available, some communities may still experience conditions or disparities that limits their ability to receive appropriate healthcare.